Crossflags Star Rating
Sales
6 comments from 12 reviews
Service
22 comments from 79 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"reception lady very polite and helpful. good customer care."
"Dealership allways very good"
"Difficulty in understanding how original diagnosis Turbo kit needed about £70 VAT became a full turbo replacement. Crossflags insisted we pay immediately for diagnosis as we did not have an account £48 VAT . our Company had an account at Lloyds"
Crossflags Dealer Principal response
"Thank you for your comments. Unfortunately further damage was found upon stripping the part down which could not have been seen originally. Perhaps a better explanation by Crossflags would have helped."
"The staff are very polite and always speak."
"It's an expensive experience."
"Having a dealer locally like crossflags and their team keeps me away from Mercedes or Audi and keeps me in superb BMW cars."
"Dealer does not carry spare parts so have to make a 50 mile round trip to have my work done."
Crossflags Dealer Principal response
"Thank you for your comments. Crossflags does carry out analysis of the parts required on vehicles to ensure we carry the most frequently used parts. Unfortunately on this occasion the parts required were not commonly used and had to be ordered in."
"Travel from Oxford to Dumfries yearly for my service because or the service levels the staff provide"
"Extremely satisfied with the level of work carried out and quality of service attendence from the staff. It was my first Crossflags experience and it wont be my last."
"I was informed the car would be returned in 2 hours but it took 6 hours and I am told the car requires a second visit for a fluid leak."
"Emergency stopover as run flat warning light came on with another 4 hrs to drive. Crossflags nearest dealer. Waited two hours for tyre to be replaced. If problem should occur again will go directly to a tyre centre, quicker and cheaper."
"Staff are very helpful but the repair of the handbrake took 3 visits to resolve."
Crossflags Dealer Principal response
"Thank you for your comments. At Crossflags we set ourselves high standards with regards to vehicle repairs. Unfortunately, we did not meet these standards with regards to your handbrake. We have taken your feedback on board for future reference."
"I would strongly commend the service provided by your service team."
"Good pick up and return service"
"My visit was purely to refit my summer wheels tyres. TPMS was not reset which led me to initially believe I may have a puncture when it 'pinged' a short while after leaving the garage, but apart from that all was fine."
"Excellent service Ian Galashan Esq 1st class."
"Had an oil service and MOT and the bill was £341.00."
"See notes."
"Warm welcome but an uncertain result to the fault diagnosis."
"Very good very attentive excellent."
"Every time we visit for MOT or service the staff are always very smart and helpful."
"I was given a quote but the service ended up being a lot cheaper so I was thrilled to bits. The problem of a squeak from the steering wheel was fixed straight away and I have not heard it since."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M153i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"The welcome evening was very informative. Excellent service."
"friendly helpful and competitively priced"
"Haig Cloy was excellent."
"Excellent sales person. Rob was very knowledgable and honest."
"They're always exceedingly helpful."
"Crossflags in Dumfries was excellent in every way"