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ABOUT CROSSFLAGS BMW

Crossflags are proud to be the authorised BMW Dealer in Dumfries & Galloway.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good atmosphere, friendly staff

Service

Highly competent service, easy to book your car in and almost without exception all jobs done on the day.

Service

Fast, efficient service as usual. I only had a wing mirror replaced yet my car still had a full valet service before being handed back.

Service

Crossflags staff are always very friendly and helpful. I chose Crossflags because the franchise is not too large. When I go there, people know who I am and always are happy to help. Only negative is that it always takes longer than expected.

Service

Even though I am driving an old BMW and this visit was just for a MOT and airbag recall the staff still treat you like their most valued customer. Provided a driver to take us into town and picked us up. The valeting car wash was also excellent.

Service

Outstanding service - friendly, professional staff who kept me informed about what the car required and did a very satisfactory job.

Service

Prompt attention on arrival pleasant personality of the staff and keeping me informed of the work

Service

Problem sorted ,staff nice and under warranty

Service

Excellent customer care and attention to detail.

Service

My car was collected from work and return later the same day with everything completed & no fuss.

Service

Because the service I receive from CROSSFLAGS is absolutely outstanding. I've been a customer for over twenty four years and in that time I've never had one complaint about workmanship or anything else.

Service

Excellent service each time. Everything is explained in plain English and always had time for the customer

Service

Friendly approachable staff, repeat customer

Service

A special thanks to Colin for his service

Service

As previous answer

Service

Always helpful

Service

I gave this score because my original question regarding a new download for my car could not be answered. As it turns out it was for bluetooth services.

Service

Overall very satisfied although there is an outstanding issue over uneven wear on the Pirelli tyres

Service

I travel 140 miles round trip, as the dealership I bought the car from let me down as I was missold the vehicle, I was not told it was an ex hire car, but the service from Crossflags is first class, and makes the journey worthwhile.

Service

The lady clearly understood the issue I had and booked me in next day to have it checked, just bringing forward my service by 3 days.The same lady (Mrs Hastings) spoke to me on the telephone and also booked the car in. Excellent service.

Service

I have bought my cars and had them serviced etc at Crossflags for a number of years and have never had any problems with the garage

Service

very efficient

Service

looked after customer really well

Service

The service was easy to arrange, the booking in paperwork was ready on arrival, the service personnel were pleasant and helpful. I was informed when the car was ready by phone and it was slightly ahead of the promised time.

Service

Quick service as always

Service

Good communication, clean car, timely service.

Service

Friendly helpful staff, quick service and courtesy car available at no extra cost

Service

Prompt, personal and personable attention and problem solved

Service

adressed by name not a registration mark

Service

Crossflags responded well to our call when the fault was reported

Service

Check at end of warranty period, all found to be in order.

Service

Everything we wanted done was achieved and delivered in the time scale we requested

Service

As above

Service

I thought the staff were really friendly and helpful

Service

Great service, Advisor was very pleasant and helped with my experience

Service

The service I got was first class start to finish , the employee at the reception was polite and Very Helpful !

Service

didn't find fault on first visit, had to return

Service

Work was to a top notch standard, only thing was i wasnt told my car would take three days to complete- so thankfully i opted for the courtesy car or i would be unable to travel to work

Service

Right from the start the service was highly professional. The girls at front of service are fantastic and give you all the information required. Car is returned in showroom style. Nothing is a problem. Excellent.

Service

Crossflags staff are superb and nothing is ever too much trouble

Service

I am continually impressed by the level of personal service I receive at Crossflags, in particular from Haig Cloy, the salesman with whom I have dealt for the last 15 years, and with Ian Galashan, the excellent service manager.

Service

I was offered a free Autumn health check. This coincided with a programme update, which was convenient. All went to plan and car was cleaned too.

Service

Excellent Customer Service provided. Car uplifted and returned on time.

Service

Booked in for a winter safety check and filled the empty screen wash bottle with water only. No screen wash.

Service

The staff at crossflags BMW are really friendly and helpful and always go the extra mile.

Service

On the ball with getting things organised and proactive with keeping me informed with the situation.

Service

Paid cash and overpaid the garage and they phoned first thing next morning to say they were money over and thought it was mine.

Service

The receptionists are very nice, but the atmosphere of the place is a little aloof

Service

Very easy to deal with. Always explain what work they have done to the car. Car is always thoroughly cleaned inside and out. Could not fault them.

Service

Felt welcome, accommodated and overall excellent service

Sales

Friendly and attentive staff Not pushy Knowledgeable and explained thoroughly what was happening at each stage.

Sales

Very helpful went out of there way to find the car I wanted

Sales

Purchase was effortless. Hand over an informative pleasure.

Sales

From placing the order for our 118d it almost 2 months before delivery.