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ABOUT CROSSFLAGS BMW

Crossflags are proud to be the authorised BMW Dealer in Dumfries & Galloway.

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WHAT A DIFFERENCE A DAY MAKES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

didn't find fault on first visit, had to return

Service

Right from the start the service was highly professional. The girls at front of service are fantastic and give you all the information required. Car is returned in showroom style. Nothing is a problem. Excellent.

Service

Work was to a top notch standard, only thing was i wasnt told my car would take three days to complete- so thankfully i opted for the courtesy car or i would be unable to travel to work

Service

Crossflags staff are superb and nothing is ever too much trouble

Service

I am continually impressed by the level of personal service I receive at Crossflags, in particular from Haig Cloy, the salesman with whom I have dealt for the last 15 years, and with Ian Galashan, the excellent service manager.

Service

I was offered a free Autumn health check. This coincided with a programme update, which was convenient. All went to plan and car was cleaned too.

Service

Excellent Customer Service provided. Car uplifted and returned on time.

Service

Booked in for a winter safety check and filled the empty screen wash bottle with water only. No screen wash.

Service

The staff at crossflags BMW are really friendly and helpful and always go the extra mile.

Service

On the ball with getting things organised and proactive with keeping me informed with the situation.

Service

Paid cash and overpaid the garage and they phoned first thing next morning to say they were money over and thought it was mine.

Service

The receptionists are very nice, but the atmosphere of the place is a little aloof

Service

Very easy to deal with. Always explain what work they have done to the car. Car is always thoroughly cleaned inside and out. Could not fault them.

Service

Kept me updated with the progress of works

Service

Nothing you ask is a problem they just get on with your requirements quickly and efficiently very pleased & have already recommended other people I know

Service

Loved the video I got sent showing what what done & needed to be done.

Service

Excellent customer service.good communication.

Service

Pleasant and helpful staff, car valeted as part of service, offer of courtesy car, telephone when ready

Service

Friendly good service.

Service

Once again Crossflags came to my rescue. I had a bad water leak in the car passenger door. Crossflags fixed the problem straight away where as my local garage (Fairbairn) were going to take more than 2 weeks just to assess the problem.

Service

Friendly accommodating staff. Served with a smile and delivered exactly what they said they would and cheaper than quoted. The car was also cleaned and vaccumed which was great as it needed it.

Service

See above answer, sky high costs for minor service. When we bought the car we considered an inclusive service option. We asked the salesman the costs of minor and major services. The prices we were given were less than half of that charged.

Service

Easy booking, efficient staff, friendly attention, clear information and details about what has been done or needs to be done - and clean car at the end!

Service

Good, friendly staff, car was collected and returned in an imaculate condition

Service

above

Service

Again very professional service given

Service

It was a good experience

Service

Well organized friendly and efficient staff

Service

Car picked up and dropped off and always an excellent service. Special thanks to Colin for picking the car up and dropping it back!

Service

Very helpful friendly and courteous service.

Service

As above

Service

Second visit to the garage within a few weeks. Fault continued after 1st visit. This was picked up on my second visit.

Service

sorted problem

Service

kept me updated on problem.with my bmw

Service

We were looked after from the moment we entered the showroom and we had a query regarding the Bluetooth as we had both changed our mobiles and a technician came and set everything up for us. Don't think you would get this kind of help elsewhere

Service

Helpful staff, clear answer to my issue and a clean car afterwards. More expensive, but worthwhile

Service

great personal service from a smaller dealer

Service

Polite, efficient and reliable

Service

I was very pleased with the way the car was returned to me but (and I'm sorry that this is such a tiny point) having washed the car so well it would have been nice to have the inside of the car hoovered too.

Service

Not kept waiting and always a staff member to converse with

Service

All went to plan with no problems.

Service

I couldn't fault any aspect apart from having to wait a little longer than initially advised.

Service

Service second to none, parts pricey, annoyed that I have a X3 and in the past 5/6 years I have had to replace both back springs 2 times each, I don't tow or off road other than back road to the back of my house.

Service

Again hastle free and painless.

Service

No problems, prompt service and cars was cleaned inside.

Service

Purchase was effortless. Hand over an informative pleasure.

Sales

From placing the order for our 118d it almost 2 months before delivery.

Sales

Fantastic performance from this small dealership. Yet again they provided me with a first class service in all aspects of the vehicle purchase and handover. An example to others.

Sales

We needed to change to car quickly and Haig from Crossflags brought a demonstrator to our home to allow us to drive it on roads that we were familiar with. This service was brilliant. We were treated with courtesy and did not have to wait around in t

Sales

Always made to feel welcome