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ABOUT CROSSFLAGS BMW

Crossflags are proud to be the authorised BMW Dealer in Dumfries & Galloway.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

We were looked after from the moment we entered the showroom and we had a query regarding the Bluetooth as we had both changed our mobiles and a technician came and set everything up for us. Don't think you would get this kind of help elsewhere

Service

kept me updated on problem.with my bmw

Service

great personal service from a smaller dealer

Service

Polite, efficient and reliable

Service

I was very pleased with the way the car was returned to me but (and I'm sorry that this is such a tiny point) having washed the car so well it would have been nice to have the inside of the car hoovered too.

Service

Not kept waiting and always a staff member to converse with

Service

All went to plan with no problems.

Service

I couldn't fault any aspect apart from having to wait a little longer than initially advised.

Service

Service second to none, parts pricey, annoyed that I have a X3 and in the past 5/6 years I have had to replace both back springs 2 times each, I don't tow or off road other than back road to the back of my house.

Service

Again hastle free and painless.

Service

No problems, prompt service and cars was cleaned inside.

Service

No issues

Service

Got work done, reluctantly agreed to having new brake discs done at what I feel too high a price especially rear ones, even told given a discount. The screen wash is clogged which on reasearch is a common problem with BMWs if use a non BMW wash

Service

Always try to fit me in at a time that suits me. There was an issue with my car and without hesitation found me a courtesy car to use whilst mine was in the workshop. Kept me fully informed throughout the process with excellent communication.

Service

Everyone was friendly and helpful and I felt valued as a customer

Service

Quick service at a time to suit myself

Service

Courteous, friendly service with attention to detail and customer satisfaction.

Service

Unfortunately the wrong part was ordered so the car had to go in twice

Service

Friendly and excellent service!

Service

Lovely waiting area, toilets, coffee. Such nice staff.

Service

Friendly,efficient,customer focussed service

Service

Although the initial work re wheel wear was done within 25 mins, Service manager got tied up with something else and it was ages before I had any feedback re body work estimate, and they had forgotten about the steering wheel. Visit was 2 hours!!

Service

Customer and technical service at Crossflags is always 10/10

Service

From booking to dropping off car and subsequent pick up the staff were extremely helpful and very professional And friendly. Happy to travel 70 miles to get car serviced by trust worthy dealership

Service

Easy to arrange, convenient position and "does what it says on the tin"

Service

see above.

Service

Great staff

Service

Very efficient staff and you are always made very welcome

Service

See above, fabulous customer experience.

Service

Very helpful, pleasant, and intelligent lady at the service reception desk. It was rather disappointing that they did not hold stocks of replacement aircon condensers - which meant a second trip to Crossflags later that week.

Service

First class service with genuine staff and an affordable price.Spot on.??

Service

Service was fine but when told I could collect car it still hasn't been washed so I would have had to wait around another 30 mins

Service

Great, friendly, personal service.

Service

Answered all queries professional and gave support when needed

Service

Professinal staff and great coffee

Service

Staff are polite and courteous and they give the impression that nothing is too much trouble.

Service

Always made to feel welcome

Sales

Always good friendly service

Sales

Straight forward process

Sales

The staff are as always, are very helpful and attentive to my requests for information and conduct themselves with true professionalism.