We were looked after from the moment we entered the showroom and we had a query regarding the Bluetooth as we had both changed our mobiles and a technician came and set everything up for us. Don't think you would get this kind of help elsewhere
kept me updated on problem.with my bmw
great personal service from a smaller dealer
Polite, efficient and reliable
I was very pleased with the way the car was returned to me but (and I'm sorry that this is such a tiny point) having washed the car so well it would have been nice to have the inside of the car hoovered too.
Not kept waiting and always a staff member to converse with
All went to plan with no problems.
I couldn't fault any aspect apart from having to wait a little longer than initially advised.
Service second to none, parts pricey, annoyed that I have a X3 and in the past 5/6 years I have had to replace both back springs 2 times each, I don't tow or off road other than back road to the back of my house.
Again hastle free and painless.
No problems, prompt service and cars was cleaned inside.
Got work done, reluctantly agreed to having new brake discs done at what I feel too high a price especially rear ones, even told given a discount. The screen wash is clogged which on reasearch is a common problem with BMWs if use a non BMW wash
Always try to fit me in at a time that suits me. There was an issue with my car and without hesitation found me a courtesy car to use whilst mine was in the workshop. Kept me fully informed throughout the process with excellent communication.
Everyone was friendly and helpful and I felt valued as a customer
Quick service at a time to suit myself
Courteous, friendly service with attention to detail and customer satisfaction.
Unfortunately the wrong part was ordered so the car had to go in twice
Friendly and excellent service!
Lovely waiting area, toilets, coffee. Such nice staff.
Friendly,efficient,customer focussed service
Although the initial work re wheel wear was done within 25 mins, Service manager got tied up with something else and it was ages before I had any feedback re body work estimate, and they had forgotten about the steering wheel. Visit was 2 hours!!
Customer and technical service at Crossflags is always 10/10
From booking to dropping off car and subsequent pick up the staff were extremely helpful and very professional And friendly. Happy to travel 70 miles to get car serviced by trust worthy dealership
Easy to arrange, convenient position and "does what it says on the tin"
Very efficient staff and you are always made very welcome
See above, fabulous customer experience.
Very helpful, pleasant, and intelligent lady at the service reception desk. It was rather disappointing that they did not hold stocks of replacement aircon condensers - which meant a second trip to Crossflags later that week.
First class service with genuine staff and an affordable price.Spot on.??
Service was fine but when told I could collect car it still hasn't been washed so I would have had to wait around another 30 mins
Great, friendly, personal service.
Answered all queries professional and gave support when needed
Professinal staff and great coffee
Staff are polite and courteous and they give the impression that nothing is too much trouble.
Always made to feel welcome
Always good friendly service
Straight forward process
The staff are as always, are very helpful and attentive to my requests for information and conduct themselves with true professionalism.