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ABOUT CROSSFLAGS BMW

Crossflags are proud to be the authorised BMW Dealer in Dumfries & Galloway.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service was completed very promptly and to my satisfaction. The staff are knowledgeable and friendly which creates a good impression

Service

Required work completed in time stated

Service

Courtesy car had cigarette smell and ash on door card.

Service

The service was carried our on time and all requirements were met

Service

I was kept informed throughout the whole process.

Service

Everything from sales to aftersales is COMPLETLEY HASSLE FREE, it's a fantastic dealership, they always keep you up to date while your car is in for service / repair, they also phone me on a regular basis to ask if I'm happy with the service.

Service

Crossflags at Dumfries are very friendly, polite and always seem to have their finger on the pulse, keeping one informed, both at the point of delivery and online. My car is always delivered to me in sparkling condition together with a summary.

Service

Do what they say they will do and try hard.

Service

Friendly knowledgeable service. Kept me updated on what was happening with car

Service

All done on time

Service

Booking repair service pleasant and prompt. Works carried out on time and car handed back repaired and cleaned.

Service

Mot carried out efficiently along with service items.

Service

friendly, helpful, excellent service

Service

Car service was done to my satisfaction. Was given a vehicle to use whilst my car was being serviced.

Service

The service that I received from Crossflags, especially over an Easter bank holiday, was exceptional. In particular, Ian the service manager, and Sally on reception were brilliant and made me feel like a valued customer.

Service

No reason for complaints.

Service

I was extremely satisfied with my my experience at Crossflags. Everything was completely hassle free.

Service

Top notch knowledge from service reception and on to service manager

Service

Always accommodating.

Service

Efficient and thorough. Like the inspection video.

Service

Cross flags are good but they advised that a problem with the front door panels could not be done under warranty and I thought it should be. I paid for the repair.

Service

Job done, care washed lovely staff.

Service

Excellent customer service dealt with problem promptly

Service

Always helpful

Service

Professional and courteous throughout with advice and options given

Service

Pleasant and knowledgeable staff

Service

The car developed a minor fault. This was picked up by sales staff and fixed the next morning.

Service

Great service, no issues

Service

Car gets a thorough check over giving peace of mind.

Service

Ready and waiting for my arrival

Service

Feels like driving a new car

Service

Car was perfect

Service

The car was collected from my work, the work carried out, feedback on what the car required and then the car was delivered back to my work the following day. Nothing was too much hassle for the team at Crossflags.

Service

Very helpful and accommodating

Service

The staff are very helpful and go out of their way to make sure the service is done very efficiently with as little disruption to your day as possible by supplying a courtesy car if required. After service the car is valeted to a very high standard.

Service

When contacting service reception to discuss an engine misfiring problem, the lady receptionist arranged an appointment that day. A part was required involving leaving the car. A courtesy car was provided and I picked up my repaired car next day.

Service

Easy and fast to book, car clean and explanations clear.

Service

Good customer service. Bit expensive

Service

Repair undertaken in timeous manner

Service

Always a pleasure to visit. Would rather travel 35 miles to Crossflags than travel1 mile to my local BMW dealer. A friendly feel to the garage because of its size compared to the much larger local one.

Service

Given full information about service and any updates which were necessary.

Service

No complaints

Service

Work done promptly and to my satisfaction

Service

Quick, efficient and remained in contact throughout

Service

Ian and his team in the servicing department are just a real pleasure to deal with.

Service

Sales Executive who sold us our previous BMW was again very helpful not pushy and very patient

Sales

I was 100% satisfied with the purchase and delivery of my new car. Haig Cloy the salesman couldn't have been more helpful, I praise him to the highest. He explained all the functions of my car to me in great detail.

Sales

Good service

Sales

Always made to feel comfortable and welcome.

Sales

Friendly and very efficient dealership

Sales

Attention to customer