Service was completed very promptly and to my satisfaction. The staff are knowledgeable and friendly which creates a good impression
Required work completed in time stated
Courtesy car had cigarette smell and ash on door card.
The service was carried our on time and all requirements were met
I was kept informed throughout the whole process.
Everything from sales to aftersales is COMPLETLEY HASSLE FREE, it's a fantastic dealership, they always keep you up to date while your car is in for service / repair, they also phone me on a regular basis to ask if I'm happy with the service.
Crossflags at Dumfries are very friendly, polite and always seem to have their finger on the pulse, keeping one informed, both at the point of delivery and online. My car is always delivered to me in sparkling condition together with a summary.
Do what they say they will do and try hard.
Friendly knowledgeable service. Kept me updated on what was happening with car
All done on time
Booking repair service pleasant and prompt. Works carried out on time and car handed back repaired and cleaned.
Mot carried out efficiently along with service items.
friendly, helpful, excellent service
Car service was done to my satisfaction. Was given a vehicle to use whilst my car was being serviced.
The service that I received from Crossflags, especially over an Easter bank holiday, was exceptional. In particular, Ian the service manager, and Sally on reception were brilliant and made me feel like a valued customer.
No reason for complaints.
I was extremely satisfied with my my experience at Crossflags. Everything was completely hassle free.
Top notch knowledge from service reception and on to service manager
Efficient and thorough. Like the inspection video.
Cross flags are good but they advised that a problem with the front door panels could not be done under warranty and I thought it should be. I paid for the repair.
Job done, care washed lovely staff.
Excellent customer service dealt with problem promptly
Professional and courteous throughout with advice and options given
Pleasant and knowledgeable staff
The car developed a minor fault. This was picked up by sales staff and fixed the next morning.
Great service, no issues
Car gets a thorough check over giving peace of mind.
Ready and waiting for my arrival
Feels like driving a new car
Car was perfect
The car was collected from my work, the work carried out, feedback on what the car required and then the car was delivered back to my work the following day. Nothing was too much hassle for the team at Crossflags.
Very helpful and accommodating
The staff are very helpful and go out of their way to make sure the service is done very efficiently with as little disruption to your day as possible by supplying a courtesy car if required. After service the car is valeted to a very high standard.
When contacting service reception to discuss an engine misfiring problem, the lady receptionist arranged an appointment that day. A part was required involving leaving the car. A courtesy car was provided and I picked up my repaired car next day.
Easy and fast to book, car clean and explanations clear.
Good customer service. Bit expensive
Repair undertaken in timeous manner
Always a pleasure to visit. Would rather travel 35 miles to Crossflags than travel1 mile to my local BMW dealer. A friendly feel to the garage because of its size compared to the much larger local one.
Given full information about service and any updates which were necessary.
Work done promptly and to my satisfaction
Quick, efficient and remained in contact throughout
Ian and his team in the servicing department are just a real pleasure to deal with.
Sales Executive who sold us our previous BMW was again very helpful not pushy and very patient
I was 100% satisfied with the purchase and delivery of my new car. Haig Cloy the salesman couldn't have been more helpful, I praise him to the highest. He explained all the functions of my car to me in great detail.
Always made to feel comfortable and welcome.
Friendly and very efficient dealership
Attention to customer